Meet the newest extension to your staff. And interact with them daily.

Support for the One Touch Intelligence portal comes in varying flavors, from live online chat help to document loading and maintenance. No matter what’s right for your organization, you’ll rest easy knowing the help you need is a call, text message or email away. Our full-time portal support teams work side-by-side with clients to optimize their portal resources for maximum visibility, usage and value. It’s like having an extension of your staff at your side every business day.

Live Chat

Users can seek immediate help or advice through a live chat feature that connects directly to a One Touch Intelligence specialist.

Content Management

Let us help. Our Content Managers can optimize your content by: 

1. Collaborating with client staff to ensure that all internal research and market intelligence is added to the Portal with appropriate access rights and metadata tagging.

2. Working with third-party research providers to ensure that their content is appropriately managed and attributed in the Portal.

3. Overseeing the ingestion of One Touch Intelligence reports and data into the Portal.

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Portal Value Program

In addition to providing critical content management support, OTI also supports clients by enhancing the overall value of the Portal through the Portal Value Program. This programming consists of four key areas: training, metrics, surveys and internal promotion.

From launch awareness to ongoing education, the Portal Value Program provides support to make your portal an organizational hit.